Mattress One in Beaumont, TX Open now

Reviews about Mattress One

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  May 07, 2020, by Earnest B
  I bought a mattress from the store on I-10 frontage on Feb 22nd and it was to be delivered the following Tuesday. I was told I'd receive a call one hour before delivery. I never did. I had to call the store on the day of delivery only to find out the mattress had been discontinued for a month. Why was i sold a mattress that didn't exist? I was then told to go to the store on Dowlen because it was bigger. I picked a mattress there and was told it wasn't in stock, but i could have the floor model. Why do they continue to have mattress on the floor they dont sell any more? So i agreed to take the floor model, but told it couldn't be sold for another week and delivered the following Tuesday (March 7th). All week, i hadnt heard anything. I called the store on the delivery date to understand what time was delivery, only to be told that they can't delivery mattresses from the floor. Why am I just being told this information? This is twice that I had to called to be told pertinent information. I then asked for my money back and was told it would be seven days before i receive my refund. It has been two weeks with me sleeping on an air mattress. I will not ever patronize this business again because this type of laxidasical customer service seems to permeate through the entire organization